At CARO, we are committed to safeguarding and respecting your privacy. This Data Protection Policy explains how we collect, use, store, and protect your personal information. It applies to all data collected through our website, services, and other interactions with CARO.

1. Introduction

We value the privacy of our customers, partners, and employees. This policy outlines the steps CARO takes to ensure that your personal data is processed in compliance with applicable data protection laws, including the Personal Data Protection Law in Bahrain.

2. Information We Collect

We collect the following types of personal data:

  • • Personal Information: Name, email address, phone number, date of birth, and other contact details.
  • • Transaction Information: Details related to your purchases, payments, car preferences, and service requests.
  • • Technical Information: Data on how you interact with our website, including your IP address, browser type, device type, and cookies used for site functionality and analytics.
  • • Marketing Information: Preferences for receiving marketing communication and participation in surveys or promotions.

3. How We Use Your Data

CARO uses your personal data for the following purposes:

  • • To process your vehicle purchase or service request.
  • • To communicate with you regarding your account, order status, and other related matters.
  • • To send you promotional materials, newsletters, and offers, based on your preferences.
  • • To improve our website and services, ensuring a personalized and efficient user experience.
  • • To comply with legal obligations and regulatory requirements.

4. Legal Basis for Processing Your Data

We process your data based on the following legal grounds:

  • • Consent: When you provide us with your personal data, you consent to its collection and use as described in this policy.
  • • Contractual Necessity: For processing orders and providing services.
  • • Legal Obligation: To comply with local laws and regulations.
  • • Legitimate Interests: To improve our services and communicate with you effectively, where such interests are balanced with your rights and freedoms.

5. Data Sharing and Disclosure

CARO does not sell or rent your personal data to third parties. However, we may share your data in the following situations:

  • • With trusted service providers who assist in processing orders, payments, and customer service (e.g., payment processors, logistics providers).
  • • With authorities or regulatory bodies when required by law.
  • • In connection with the sale or transfer of all or part of CARO’s business operations.

6. Data Retention

We will retain your personal data only for as long as necessary for the purposes outlined in this policy, or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

7. Your Rights

You have the following rights regarding your personal data:

  • • Access: You can request access to the personal data we hold about you.
  • • Correction: You can request corrections to inaccurate or incomplete data.
  • • Deletion: You can request that we delete your personal data, subject to certain legal exceptions.
  • • Objection: You can object to processing based on legitimate interests or direct marketing.
  • • Data Portability: You can request your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the details provided below.

8. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, loss, or destruction. These measures include encryption, firewalls, secure storage, and regular security audits.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze traffic, and offer personalized content. You can adjust your browser settings to control cookie preferences, but please note that disabling cookies may affect the functionality of certain parts of our website.

10. Third-Party Links

Our website may contain links to third-party websites. Please note that CARO is not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Policy

We may update this Data Protection Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

12. Contact Us

If you have any questions or concerns about how we handle your personal data or wish to exercise your rights, please contact us at:

Email: [email protected]
Phone: +973 37136000.
Address: Office 308, Building 1, Road 383, Block 306, Manama, Kingdom of Bahrain

By using our services, you agree to the terms of this Data Protection Policy. Thank you for trusting CARO with your personal information.