At CARO, we prioritize transparency and customer satisfaction. Our refund policy is designed to ensure clarity and fairness in all transactions. Please read the details below to understand the terms and conditions regarding refunds.

1. Reservation Fees

  • • If you make a reservation for a vehicle through CARO, the reservation fee is non-refundable, except in the following situations:
    • o The vehicle is no longer available due to circumstances beyond your control.
    • o The dealer fails to honor the reservation within the agreed time frame.

2. Payment Errors

  • • If an error occurs during the payment process (e.g., duplicate charges), CARO will issue a refund upon verification of the error.
  • • Refunds for payment errors will be processed within 7-10 business days after confirmation.

3. Cancellation by the Dealer

  • • If a dealer cancels your confirmed reservation or purchase, you are entitled to a full refund of any fees paid to CARO.

4. Refund Request Process

  • • To request a refund, please contact our support team at [email protected] or call us at +973 37136000.
  • • Include the following details in your request:
    • o Full name
    • o Contact information
    • o Reservation or transaction ID
    • o Reason for the refund request

5. Processing Time

  • • Refunds are typically processed within 7-10 business days from the date your refund request is approved. The time it takes for the funds to reflect in your account may vary depending on your payment method and financial institution.

6. Non-Refundable Services

  • • Certain services provided through CARO, such as premium features or additional services purchased, may be non-refundable. Details regarding these services will be clearly outlined at the time of purchase.

7. Modifications to the Policy

  • • CARO reserves the right to update or modify this refund policy at any time. Changes will be communicated via our website, and it is the customer’s responsibility to review the policy periodically.

If you have any questions or concerns regarding our refund policy, feel free to reach out to our support team. We are here to assist you!

Contact Us
Email: [email protected]
Phone: +973 37136000.
Thank you for choosing CARO.